Frequently Asked Questions

Let us clarify.

Here you’ll find answers to the most frequently asked questions. Didn’t find what you were looking for? Feel free to send us an email, we’ll be happy to help. If your question comes up often, we’ll also add it to our FAQ section.

Where can we go?

Trips to relatives or private appointments are not possible. The journey to the grandmother’s birthday is, therefore, not possible.

How do I change a pick-up address?

Please contact the client directly and in good time. We may only change the route once the pick-up address has been approved and entered into the system. However, we can not guarantee the change. We can name the responsible contact person, e.g. at the Wolfsburg school authority, Gifhorn school authority, Helmstedt school authority, if you need to communicate a change.

How will customers (families of handicapped people) be informed?

At the beginning of our cooperation, our client (e.g. the Wolfsburg Education Authority) will mail you all relevant information for picking up your child. You will receive the letter at your home address before the start of the school year.

Can I make a private request for my child?

Yes, private inquiries are possible, if your child has a disability, or there is no appropriate bus stop in the vicinity. The municipality typically covers the cost.

What should I do, if I change locations?

If you move, please notify our client (e.g. Wolfsburg Education Authority) in a timely manner. Do not notify the driver. You must report your move at least two weeks in advance, so our client can notify us about the change. With this information, we can re-route and the inform the driver on time.

How many people can be transported in the 9-seater?

A 9-seater can carry a maximum of eight people. A seat is reserved for the driver. In the case of individual requests, the occupancy may be lower.

Why are you not a taxi company?

Our car service is fundamentally different from a taxi company. We are more of a bus service that offers regular trips with fixed times and fixed routes. Our purpose is to transport individuals with special needs. However, the taxi operation is a part of our history. The company’s founder, Hans-Joachim Krumm founded the taxi company in 1976 in Wolfsburg’s Detmerode district. In 1998, we closed the taxi company, due to a rising demand for school buses.

In which region do you offer tours?

We operate in Wolfsburg, county of Gifhorn, county of Helmstedt, county of Peine, county of Hildesheim, Braunschweig, Hannover and the county of Celle. Thus, we cover the whole of South-East lower Saxony.

What is the school transport process like?

The pick-up location is fixed and may not be changed by contacting the driver. If there is a change in the departure time, we will inform you about it. Please note time changes may occur, especially in the case of return trips. In order to enable a smooth pick-up process, please arrive at the pick-up point on time. You will receive this information, such as the transfer point and relevant phone numbers, in advance.

What is the school transport process like?

Transportation is always between the registered address and the school address. In case of hardship, this must be clarified with the respective school authority and documented there. Trips to birthdays and private appointments are not possible.

My child is in school transport. How do I know when and where I should be, so that the carriage works.

At the beginning of the school year, all students/parents who have registered with us on time, will receive a letter stating the meeting point and departure times. During the active school year, parents will receive a phone call if there are any changes to the departure times or meeting points.

My child or I have limited mobility and want to take a leisure ride. Can you give me a ride to the doctor?

If the trip is for a private activity (church, soccer game, shopping, funeral, etc.), transport is possible. Unfortunately, a trip to the doctor is not possible.

I'm going to have to move. How do I change my address?

Notify your school of this change as soon as possible, they will inform the designated authority. For assurance, you may also contact the relevant school authority.

I have re-registered my address at the residents' registration office and my child is still being collected from the old address. What can I do?

Unfortunately, your address will not be changed automatically, as this is not possible for data protection reasons. Please contact your school and the school authority as soon as possible. After a certain processing time, we will adjust the route immediately.

My phone number has changed. I let the driver know and I keep getting contacted on the old, wrong phone number. What should I do?

Report this change to your school immediately. They will notify the school authority directly. If you still get a call to your old number, please contact the school authority. This way the number will be updated in our system as well.

Why are morning pick-up times so punctual, but return times vary?

On outward journeys, we generally drive to all stops like a regular bus to ensure that everyone has the opportunity to get to their destination. On the return journeys, we only go to the addresses of people who are actually sitting in the vehicle. It can also take different lengths of time for our vehicles to leave the schools.

My child has finished school and I want or need to pick my child up from the bus. What time do I have to arrive at the pick-up point at the latest so that this can be done reliably?

Please take the time it would take by car to drive directly from school to home. Add this time to the school closing time. You must be home by this time at the latest, even if we arrive a little later. This is because your child may not be the first to be driven home during the collective transport.